Terms of service
Last updated: August 25, 2026
Welcome to Simolia.
These Terms of Service govern your use of the Simolia website and your purchase of products from Simolia LLC.
By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Simolia
The website simoliaz.com is operated by:
Simolia LLC
5021 Avenue H
Brooklyn, NY 11234
United States
Customer Support:
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Violate any applicable law or regulation.
- Attempt to interfere with the operation or security of the website.
- Use the website for fraudulent purposes.
- Attempt to gain unauthorized access to accounts, systems, or information.
- Copy or reproduce website content without permission.
- Use automated methods to interfere with the website in a manner that could impair its operation.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, measurements, and other information displayed on our website are accurate.
However, product appearance may vary slightly because of:
- Screen settings
- Lighting
- Photography
- Manufacturing variations
- Packaging changes
We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.
4. Product Availability
Product availability may change without notice.
We reserve the right to:
Limit quantities
Refuse or cancel an order
Discontinue products
Correct pricing or product information
If we cancel an order after payment has been received, we will provide an appropriate refund.
5. Pricing
Prices displayed on the website are shown in the applicable currency and may change without notice.
The product price shown at checkout is the price applicable to your order, subject to any obvious pricing error.
Shipping charges, taxes, duties, or other applicable charges may be added where required or displayed at checkout.
6. Orders
Submitting an order constitutes a request to purchase the selected products.
After placing an order, you may receive an order confirmation email.
An order confirmation does not necessarily mean that the order has been finally accepted.
We reserve the right to cancel or refuse an order in circumstances including:
- Suspected fraud
- Payment problems
- Incorrect pricing
- Product availability issues
- Shipping restrictions
- Incorrect customer information
If we cancel an order after payment, the amount paid for the cancelled order will be refunded to the original payment method, subject to applicable law.
7. Payment
We accept payment methods made available through our Shopify checkout and payment providers.
Available payment methods may vary depending on your country, currency, device, and checkout eligibility.
Payment must be successfully authorized before an order can be processed.
8. Shipping
Orders are generally processed within 2 business days.
Estimated transit times vary by destination.
Current estimated shipping times are described in our:
Shipping Policy
Shipping estimates are not guaranteed delivery dates.
9. Returns & Refunds
Returns and refunds are governed by our:
Return & Refund Policy
Unless otherwise required by applicable law, eligible returns are generally accepted within 30 days after delivery.
10. Cancellations
Customers may request cancellation within 12 hours of placing an order, provided the order has not entered processing or fulfillment.
Once fulfillment or shipping has begun, cancellation may no longer be possible.
11. Intellectual Property
All content appearing on the Simolia website, including where applicable:
- Logos
- Brand names
- Text
- Graphics
- Product presentation
- Images
- Videos
- Website design
- Icons
is owned by Simolia LLC or used with appropriate authorization, unless otherwise stated.
You may not reproduce, modify, distribute, or commercially exploit our website content without prior written permission.
12. Third-Party Services
Our website may use third-party services and platforms to provide functionality such as:
- Payment processing
- Shipping and tracking
- Analytics
- Advertising
- Customer communication
- Website functionality
Third-party services may have their own terms and privacy policies.
13. User Communications
If you contact Simolia by email, contact form, or another available communication method, you agree to provide accurate information necessary for us to respond to your request.
We may use the information you provide to handle your customer service request in accordance with our Privacy Policy.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Simolia LLC will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
15. Disclaimer
Our website and its content are provided on an "as available" basis.
We do not guarantee that:
- The website will always be available.
- The website will always be error-free.
- Every product will remain available.
- Shipping estimates will always be met.
We will make reasonable efforts to maintain the website and provide accurate information.
16. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on this page with a revised "Last updated" date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
17. Governing Law
These Terms are governed by the applicable laws of the State of New York and the United States, except where applicable consumer protection laws require otherwise.
Nothing in these Terms is intended to deprive consumers of mandatory rights provided by the laws applicable to their purchase or place of residence.
18. Contact Us
If you have questions about these Terms of Service, please contact:
Simolia LLC
5021 Avenue H
Brooklyn, NY 11234
United States
Email: help@simoliaz.com
Customer Support Hours:
Monday–Sunday, 8:30 AM–10:30 PM