Refund policy
Last Updated: August 10, 2026
Return & Refund Policy
At KeepSake Ever, we want you to feel confident when choosing a piece to keep close.
If your purchase isn't right for you, we offer a 30-day return period for eligible items, and KeepSake Ever covers the return shipping cost.
Please review the details below before initiating a return.
1. Return Eligibility
You may request a return within 30 calendar days of the date your order was delivered.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Be free from damage, stains, scratches, perfume, makeup, or other signs of wear.
- Include the original packaging and any accessories that came with the item.
- Be accompanied by your order information or proof of purchase.
For hygiene, quality-control, and customer-safety reasons, we may decline a return if an item shows signs of use or cannot reasonably be resold in its original condition.
2. How to Start a Return
Please contact us at:
contact@keepsakeever.com
Include:
- Your full name
- Order number
- tem(s) you wish to return
- Reason for the return
Please do not send an item back before contacting us and receiving return instructions.
Once your return request is approved, we will provide the appropriate return instructions.
3. Return Shipping
For eligible returns within our 30-day return period, KeepSake Ever covers the return shipping cost.
We will provide return instructions and, where applicable, a prepaid return shipping label.
Please use the return method provided by KeepSake Ever so that the return can be properly tracked.
4. Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will be issued to the original payment method.
Please allow your payment provider additional processing time after we issue the refund before the funds appear in your account.
The exact timing may vary depending on your bank, credit-card issuer, or payment provider.
5. Damaged, Defective, or Incorrect Items
If your order arrives:
- damaged,
- defective,
- incomplete, or
- different from what you ordered,
please contact us as soon as reasonably possible at:
contact@keepsakeever.com
Please include your order number and clear photographs showing the issue.
We will review the situation and, where appropriate, provide a replacement, refund, or other appropriate resolution.
Please do not return damaged or incorrect merchandise before contacting us.
6. Items Lost or Damaged During Transit
If your package appears to have been lost or arrives damaged during transportation, please contact us at contact@keepsakeever.com.
We will work with you to investigate the shipment and determine the appropriate resolution.
7. Exchanges
If you would like a different item rather than a refund, please contact us.
Depending on product availability, we may be able to arrange an exchange.
If the requested replacement is unavailable, we may instead process an eligible refund.
8. Non-Returnable Items
Items that are:
- worn,
- damaged through customer use,
- altered,
- personalized,
- engraved,
- missing original components, or
- otherwise not in their original condition
may not be eligible for return.
KeepSake Ever currently does not offer personalized or engraved products.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
contact@keepsakeever.com
Because orders may enter processing quickly, we cannot guarantee that a cancellation request can be accommodated after processing has begun or the order has shipped.
If an order can no longer be cancelled, you may still be eligible for a return under this policy.
10. Questions About Returns
If you have any questions about returns or refunds, please contact:
contact@keepsakeever.com
KeepSake Ever
5021 Avenue H
Brooklyn, NY 11234
United States