Shipping policy
Last Updated: August 10, 2026
Shipping Policy
At KeepSake Ever, we carefully prepare every order before it begins its journey to you.
1. Order Processing
Orders are generally processed within:
2 business days
Business days are Monday through Friday, excluding applicable holidays.
Order processing begins after your order has been successfully placed and payment has been authorized.
During periods of unusually high order volume, promotions, or circumstances outside our reasonable control, processing may take longer.
If a significant delay affects your order, we will make reasonable efforts to keep you informed.
2. United States Shipping
For orders shipped within the United States, estimated delivery is generally:
8–12 business days
This estimate includes the normal transit period after your order has been processed.
Delivery times are estimates rather than guaranteed delivery dates because shipments may occasionally be affected by carrier delays, weather, holidays, service interruptions, or other circumstances outside our control.
3. Tracking Information
Once your order has been shipped, tracking information may be sent to the email address associated with your order.
Please allow some time for tracking information to become active after shipment.
4. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an incorrect address after placing your order, please contact us immediately at:
contact@keepsakeever.com
We will make reasonable efforts to assist before the order is shipped, but we cannot guarantee that an address can be changed after fulfillment has begun.
5. Delayed Shipments
If your order is delayed beyond the estimated delivery timeframe, please contact us.
We will review the tracking information and work with the appropriate carrier or shipping provider to determine the status of your shipment.
6. Lost Packages
If tracking indicates that a package was delivered but you cannot locate it, please first check:
- Your mailbox or usual delivery location
- Around your property
- With household members
- With neighbors
- With the carrier, where appropriate
If you still cannot locate the package, contact us at:
contact@keepsakeever.com
We will review the available shipping information and determine the appropriate next steps.
7. Damaged Packages
If your package arrives damaged, please contact us promptly and provide photographs of the packaging and merchandise.
This allows us to properly investigate the issue and determine the appropriate resolution.
8. Carrier, Weather, and Other Delays
KeepSake Ever is not responsible for delivery delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, strikes, transportation interruptions, or other events outside our control.
However, we will make reasonable efforts to assist you in locating and resolving delayed shipments.
9. Shipping Time Representations
Our stated processing and delivery times are estimates based on our normal shipping operations.
If we become aware that we cannot ship an order within the timeframe represented at checkout or otherwise applicable under law, we will provide any notices and options required by applicable law, including cancellation and refund rights where required.
10. Shipping Questions
For questions regarding your order or shipment:
contact@keepsakeever.com
KeepSake Ever
5021 Avenue H
Brooklyn, NY 11234
United States
Our shipping estimates are intentionally stated conservatively. This is important because FTC rules require online sellers to have a reasonable basis for shipping representations and impose requirements when an order cannot be shipped within the promised timeframe.