Contact information

We're Here to Help

Whether you have a question about an order, a product, shipping, returns, or anything else, our customer support team is here to help.

Customer Support

Email:
help@simoliaz.com

Customer Support Hours

Monday – Sunday
8:30 AM – 10:30 PM

Business Address

KeepSake Ever
Operated by Simolia LLC

5021 Avenue H
Brooklyn, NY 11234
United States

Order Support

For questions about an existing order, please include your order number in your email so that we can assist you more efficiently.

Shipping Questions

For questions about delivery or tracking, please include your order number and any available tracking information.

Returns & Refunds

For return or refund requests, please contact us before sending an item back.

Please see our Return & Refund Policy for eligibility requirements.

Business Information

Legal Entity: Simolia LLC
Registration / Verification Number: 100006929557