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Last updated: August 25, 2026
At Simolia, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a 30-day return window, subject to the conditions below.
1. 30-Day Return Window
You may request a return within 30 days after the date your order is delivered.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in the original packaging, where applicable.
- Include all accessories, parts, and items originally included with the order.
- Not be damaged as a result of misuse, improper installation, modification, or normal wear and tear.
Certain products may have additional return requirements, which will be stated on the applicable product page when necessary.
For international orders, the return period begins after the order has been delivered.
2. Change-of-Mind Returns
If you simply change your mind about a purchase, you may request a return within our 30-day return window.
For change-of-mind returns:
- The customer is responsible for the return shipping cost.
- The item must be unused and in resalable condition.
- The item should be securely packaged to help prevent damage during return transit.
- Original shipping charges, if any, are generally non-refundable.
Please contact us before sending any item back. We will provide return instructions and the appropriate return address.
Do not send a return to the address on the package or to any other address unless instructed by Simolia.
3. Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incomplete
- Or you received the wrong item
please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging, when applicable
- A short video showing the issue, if appropriate
After reviewing the information, we may provide one of the following solutions:
- Replacement
- Replacement part
- Refund
- Partial refund
- Other appropriate resolution
For items that arrive damaged or defective, Simolia will not require the customer to pay return shipping when the return is approved due to a verified product defect or shipping damage.
4. Items Damaged After Delivery
Simolia is not responsible for damage caused by:
- Improper use
- Misuse
- Accidental damage
- Unauthorized modification
- Failure to follow product instructions
- Normal wear and tear
Where appropriate, we may request photos or videos to determine the cause of the issue.
5. Lost Packages
If your tracking information indicates that a package has been lost in transit, please contact us.
We will work with the applicable carrier or fulfillment partner to investigate the shipment.
Depending on the circumstances, we may provide:
- A replacement shipment
- A refund
- Another appropriate resolution
Please allow reasonable time for the carrier investigation before a final resolution is issued.
6. Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around your delivery location.
- Check with household members, neighbors, building management, or reception.
- Check whether the carrier left the package in a designated location.
- Contact the carrier using the tracking information.
If the package still cannot be located, contact us and provide your order number and tracking information.
We will review the shipment with you and, where appropriate, work with the carrier or fulfillment partner to investigate.
7. Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Simolia does not control the processing time imposed by banks, card issuers, or payment providers.
8. Partial Refunds
In certain circumstances, a partial refund may be offered when:
- An item has minor cosmetic damage but remains functional.
- A component is missing but the product can still be used.
- Another reasonable partial-resolution arrangement is mutually agreed upon.
The amount of any partial refund will depend on the specific circumstances.
9. Exchanges
We generally do not offer direct product exchanges.
If you need a different product or variant, you may return the eligible item under this policy and place a new order.
For defective or incorrect items, please contact us before placing a new order so that we can determine the appropriate solution.
10. Restocking Fees
Simolia does not charge a standard restocking fee for eligible returns.
However, we reserve the right to reduce or deny a refund where an item has been used, damaged, altered, or returned without the required components or packaging, to the extent permitted by applicable law.
11. Order Cancellation
You may request cancellation within 12 hours of placing your order, provided that the order has not already entered processing or fulfillment.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
In that situation, you may use our Return & Refund Policy after delivery if the order is eligible for return.
12. Non-Returnable Situations
A return may be refused where the item:
- Has been used beyond what is reasonably necessary to inspect it.
- Has been intentionally damaged.
- Has been modified.
- Is missing essential components.
- Is returned outside the applicable return window.
- Cannot be safely resold due to its condition.
Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.
13. Statutory Consumer Rights
This Return & Refund Policy does not exclude or limit any mandatory consumer rights that cannot legally be excluded or limited under applicable law.
If the law applicable to your purchase provides additional rights or remedies, those rights remain unaffected.
14. How to Start a Return
To request a return, contact:
Email: help@simoliaz.com
Please include:
Order Number:
Name:
Reason for Return:
Photos/Videos: where applicable
Our customer support team will normally respond within 12 hours.
15. Contact
Simolia LLC
5021 Avenue H
Brooklyn, NY 11234
United States
Email: help@simoliaz.com
Customer Support Hours:
Monday–Sunday
8:30 AM–10:30 PM