Shipping policy
Last updated: August 25, 2026
At Simolia, we aim to make shipping simple and transparent. Please review the processing and estimated delivery times below before placing your order.
1. Order Processing
Orders are generally processed within:
2 business days
Processing includes:
Order verification
Product preparation
Packaging
Handover to the applicable shipping carrier or fulfillment partner
Orders are generally processed Monday through Friday.
Orders placed on weekends or holidays may begin processing on the next business day.
2. Estimated Shipping Times
After your order has been processed, estimated transit times are:
Destination Estimated Shipping Time
🇺🇸 United States 6–12 days
🇨🇦 Canada 6–12 days
🇬🇧 United Kingdom 6–12 days
🇧🇷 Brazil 6–12 days
🇦🇺 Australia 6–10 days
🇳🇿 New Zealand 6–10 days
🇯🇵 Japan 6–10 days
🇷🇺 Russia 6–10 days
🇰🇷 South Korea 6–10 days
🇻🇳 Vietnam 5-8 days
These are estimated transit times, not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather, holidays, and other circumstances outside Simolia's control.
3. Total Delivery Time
Your approximate total delivery time consists of:
Processing time + shipping transit time
For example:
United States
2 business days processing + approximately 6–12 days transit
Japan
2 business days processing + approximately 6–10 days transit
Please consider both processing and transit time when estimating when your order will arrive.
4. Tracking Information
Tracking information is provided for eligible shipments.
Once your order has been shipped, tracking information will generally be sent to the email address associated with your order.
Tracking updates may take some time to appear after the carrier receives and scans the shipment.
5. Shipping Carriers
Depending on the destination, shipping may be handled by different international logistics providers, airlines, postal operators, and local delivery carriers.
The final delivery carrier may vary by destination.
6. Shipping Costs
Available shipping methods and applicable shipping charges are displayed during checkout before you complete your purchase.
Shipping charges may vary depending on:
- Destination
- Order size
- Shipping method
- Product characteristics
- Available delivery service
Any applicable shipping charges will be shown before payment is completed.
7. Customs, Duties & Import Taxes
For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other government charges.
Unless explicitly stated otherwise at checkout, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.
Simolia does not control these charges and cannot guarantee whether or when they will be applied.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
8. Delays
Shipping estimates are not guarantees.
Delivery may take longer than the estimated timeframe because of:
- Severe weather
- Carrier delays
- Customs processing
- Public holidays
- Peak shopping periods
- Incorrect or incomplete addresses
- Local delivery issues
- Transportation disruptions
- Other circumstances beyond our reasonable control
If your package is delayed, please contact us at:
9. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
If you notice an incorrect address after placing your order, contact us immediately.
We will try to assist before the order enters fulfillment.
Once an order has been processed or shipped, we may not be able to change the delivery address.
Additional shipping charges resulting from an incorrect address may be the customer's responsibility where applicable.
10. Undeliverable Packages
If a package is returned to the sender or fulfillment partner because of:
- Incorrect address
- Incomplete address
- Failure to receive the package
- Refusal of delivery
- Failure to complete required customs procedures
please contact us.
We will review the circumstances and determine the available options.
Additional shipping charges may apply if a reshipment is requested.
11. Multiple Items in One Order
If an order contains multiple products, items may occasionally be shipped separately depending on inventory, fulfillment location, product availability, or shipping requirements.
You may therefore receive more than one tracking number.
12. Shipping & Returns
For information about returning an order, please see our:
Return & Refund Policy
Our return window is generally 30 days after delivery, subject to the conditions described in that policy.
13. Contact
Simolia LLC
5021 Avenue H
Brooklyn, NY 11234
United States
Email: help@simoliaz.com
Customer Support: Monday–Sunday, 8:30 AM–10:30 PM
Response time: within 12 hours