Frequently Asked Questions
About Simolia
What is Simolia?
Simolia is a practical gardening and harvesting brand offering useful tools and accessories designed to make everyday gardening, harvesting, pruning, and outdoor tasks easier.
Where is Simolia located?
Simolia LLC is based in:
Brooklyn, New York, United States.
Our business address is:
5021 Avenue H
Brooklyn, NY 11234
United States
Orders
How long does it take to process my order?
Orders are generally processed within 2 business days.
Processing includes order verification, preparation, packaging, and handover to the applicable shipping carrier or fulfillment partner.
Can I cancel my order?
You may request cancellation within 12 hours of placing your order, provided your order has not already entered processing or fulfillment.
If your order has already entered fulfillment or been shipped, cancellation may no longer be possible. You may then be able to return the order after delivery under our Return & Refund Policy.
Will I receive an order confirmation?
Yes.
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
If you do not receive one, please contact us at:
Shipping
How long does shipping take?
Estimated shipping transit times are:
United States: 6–12 days
Canada: 6–12 days
United Kingdom: 6–12 days
Brazil: 6–12 days
Australia: 6–10 days
New Zealand: 6–10 days
Japan: 6–10 days
Russia: 6–10 days
South Korea: 6–10 days
VietNam : 5-8 days
These estimates are for transit after processing and are not guaranteed delivery dates.
How long will my total delivery take?
Your order generally requires:
2 business days processing + estimated shipping transit time.
For example, a US order may require approximately:
2 business days processing + 6–12 days transit.
Do you provide tracking?
Yes.
Tracking information is provided for eligible shipments.
Once your order has shipped, tracking information will generally be sent to your order email address.
Why isn't my tracking information updating?
Tracking information may take some time to update after the shipment is handed to a carrier.
If your tracking information has not updated for an extended period, please contact:
and include your order number.
Which shipping carriers do you use?
Shipping may be handled by different international logistics providers, postal operators, and local delivery carriers depending on the destination.
The final-mile carrier may vary by country.
Do you ship internationally?
We currently offer shipping to selected international destinations.
Available destinations and shipping options are displayed during checkout.
Will I have to pay customs or import taxes?
Depending on your destination, your order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities.
Unless explicitly stated otherwise at checkout, these charges are the customer's responsibility.
Products
What types of products does Simolia sell?
Simolia focuses on practical products for:
Fruit and berry harvesting
Gardening
Pruning
Orchards
Plant support
Garden accessories
Our product range may expand over time.
Are Simolia products manual or electric?
Our product range may include both manual and electric gardening and harvesting tools.
The specific operating method will always be described on the applicable product page.
How do I know how a product works?
Product pages include information such as:
- Product features
- Specifications
- Materials
- Dimensions
- Usage information
- Product images
- Videos where available
Please read the product information before purchasing.
Returns & Refunds
Do you accept returns?
Yes.
Eligible products can generally be returned within 30 days after delivery, subject to our Return & Refund Policy.
Who pays for return shipping?
For a change-of-mind return, the customer is generally responsible for return shipping.
If an item is confirmed to be defective, damaged upon arrival, or incorrectly shipped, Simolia will determine the appropriate return or replacement arrangement.
Can I return a product if I simply change my mind?
Yes, subject to the conditions in our Return & Refund Policy.
The item generally needs to be unused, undamaged, and in resalable condition.
What if my product arrives damaged?
Please contact us as soon as possible.
Send:
- Your order number
- Photos of the product
- Photos of the packaging
- A description of the damage
- Video where appropriate
We will review the issue and determine the appropriate resolution.
What if I receive the wrong product?
Contact us at:
Please provide your order number and clear photos of the product received.
We will review the issue and provide an appropriate resolution.
What if my tracking says delivered but I haven't received the package?
First check:
- Your delivery area
- Mailbox
- Household members
- Neighbors
- Building reception
- Safe delivery locations
You should also contact the carrier using the tracking information.
If you still cannot locate the package, contact Simolia and we will help investigate.
How long does a refund take?
Once an approved return has been received and inspected, the refund will generally be issued to the original payment method.
The time it takes for the funds to appear depends on your bank, card issuer, or payment provider.
Customer Support
How can I contact Simolia?
Email us at:
When is customer support available?
Our customer support hours are:
Monday–Sunday
8:30 AM–10:30 PM
We generally respond within:
12 hours
About Your Order
I entered the wrong shipping address. What should I do?
Contact us as soon as possible.
If your order has not entered processing, we will try to update the address.
If the order has already been processed or shipped, we may not be able to change it.
Can I change my order after placing it?
Contact us as soon as possible.
We will try to assist if your order has not yet entered processing.
Once fulfillment has begun, changes may no longer be possible.